A focus on the needs or tastes of customers, especially when developing a product, advertising campaign, etc.; an emphasis on providing a high level of customer service.
Origin
1970s; earliest use found in The Globe and Mail.
Definition of customer focus in US English:
customer focus
noun
North American
A focus on the needs or tastes of customers, especially when developing a product, advertising campaign, etc.; an emphasis on providing a high level of customer service.